Do you want a rewarding career and a job you can feel good about at the end of the day? Consider applying with Cedar Graphics, one of the nation's premier printing companies. Cedar Graphics is nationally known for quality products, state-of-the-art technologies and an employee friendly environment where we care about our people.
Current Open Positions:
Customer Account Representative
Cedar Graphics is seeking an Account Representative to serve as primary contact and source of information on assigned jobs for account executives and customers.
Responsibilities:
- Serves as primary contact and source of information on assigned jobs for account executives and customers.
- Learns and understands the customer’s needs. Identify and act on opportunities to sell new services to a current customer.
- Provide service to customer by solving problems, gathering and transmitting information, and demanding the highest quality work with on-time delivery.
- Receives job from account executive. Compares job with estimate and discusses any differences with customer and account executive.
- Initiates job jacket and job tickets. In conjunction with Production Management, plans the job: checks stock of ink and paper and requests purchases as needed; creates press layout and binding impositions; requests purchases from vendors and outside services as needed; finalizes scheduling with Master Scheduler and Production Manager.
- Tracks job through production and communicates any problems and changes to plant personnel, Account executives and customers.
- Maintains accurate records on all jobs and customer communications., Inspects proofs and sends to customer. May set up press check with customer if needed.
- Performs other duties as assigned.
Requirements:
Candidates must have high school diploma, post high school education a plus. Must have at least two years experience as a customer service representative, project manager or previous experience in the printing or graphics industry. Candidates should have strong interpersonal skills, excellent verbal and written communication skills, and strong organization skills. Must be able to perform some mathematical functions, solve problems and be able to make recommendations on improving processes. Requires professional telephone skills, and the ability to operate a PC and related software packages.
Customer Account Mangager
This position provides direct customer support for the company's “house” accounts and new accounts. The primary activities will include receipt of orders, account set-up, reporting, customer advising, account growth opportunity recognition and monthly billing for assigned accounts.
Responsibilities:
- Provide primary point of contact for assigned accounts.
- Pro-actively contact account assignments to maintain their existing business on a routine basis.
- Research, contact, and qualify potential leads and prospective customers
- Develop relationships with clients to effectively recommend process changes and best practices and to recognize business expansion opportunities within assigned accounts
- Meet and exceed agreed upon sales goals and customer contact goals
- Responsible for writing up own request for estimates and job tickets for jobs won
- Supporting all sales initiatives and campaigns as directed
- Complete all paperwork and reports as required
- Other duties as assigned.
Requirements:
- Associates degree in business discipline required with a bachelors degree preferred. Sufficient relevant industry or sales experience can be supplanted for the aforementioned degree requirements.
- Minimum of 2-3 years sales or marketing experience.
- Must have good communication skills, including pleasant phone skills
- Must be willing and able to “cold call” for new customers
- Ability to “up-sell” or package sell various products.
- Candidates must also work well under pressure, meet deadlines, multi-task, and have some print knowledge.
- Must be a person of exemplary integrity and honesty.
Qualified applicants may send their resume w/ salary history to: Human Resources, P.O. Box 185, Hiawatha, IA 52233 or by e-mail to hr@cedargraphicsinc.com. Cedar Graphics offers a comprehensive benefit package. Successful completion of pre-employment drug screen and criminal background check required. EOE