YOUR PERSONAL PRINT SUCCESS TEAM
Dedicated to Making
Your Print Experience
Awesome!
Need help with your print project - last minute changes and updates?
We're here to help. Averaging more than a decade in the industry
our customer service team is assigned on a project by project basis
and escorts your job through from proofing to shipping.
READY TO GET YOUR PROJECT STARTED
So, what does
Customer Service
do at a Print Shop?
We may call them "customer service" in reality they are more like project managers and oversee most every aspect of your printing project.
Averaging more than a decade in the industry our customer service team is a combination of print experts and industry specialists. Have on-going fulfillment project needs, need EDDM and mailing expertise, or a packaging and prototyping whiz? We've got a member of our team specialized for your project's unique needs.
PRINT PROOFING
Your customer service representative will coordinate emailing or shipping proofs, plus seek your final approval prior to printing. Make sure you have specified PDF or Hard Copy proofs and review carefully.
MAIL & DATA PROOFS
To verify print accuracy you will receive data proofs from your CSR. If mailing, they will provide you with estimated postage costs and any recommended mailing changes.
PROJECT GAMEPLAN
Print projects have multiple moving parts - ordering paper, getting dies, coordinating department schedules and client timelines. Your CSR will guide your print project through our whole production process.
ON TIME DELIVERY
Once your project is completed CSR's coordinate getting your printed materials wherever you need them to be. They get the process kick-started for kitting, drop-shipping, and fulfillment across the globe.
Need Help with Your Print Job? Get Answers or Advice
From Any of Our In-House Print Experts.
Customer Service
Team
Feel free to reach out to your dedicated customer service rep with any questions you may have about your job.
Office hours are 8-4:30, but reps may be anywhere in the building following up on job progress. As always, you can also reach out to your account manager.
Jessica Berckes
319.395.6911
Tina Berning
319.395.6913
Melody Dusil
319.395.6918
Kathie Feller
563.424.7175
Shelly Long
319.395.6931
Amanda Stoudt
319.395.6970
Just Nearby
Address:
311 Parsons Drive
Hiawatha, IA 52233
Email: info@cedargraphicsinc.com
Phone: 800.393.2399
Schedule your visit
Working Hours:
8:00 AM – 4:30 PM